Policies/Raincheck

Book online your adventure tour

To reserve your space on any marine safaris or expeditions, just call our office at 1-250-286-0809, Or use the bookings button on our site.

A 50%* per person deposit is required for all other Trips. Same-day reservations must be paid in full prior to boarding the vessel.

The 10% discount for the Whale Watch and 4 hours tours will be automatically deducted when you book, 5% discount will be deducted for the Grizzly Bear expedition and the Sea otter special.

VISA or MASTERCARD, for convenient booking.

Tax is not included in the price of the tour.

Tour times are approximate. Eagle Eye Adventures reserves the right to cancel or modify any trip due to weather conditions, tide, or any unforeseen circumstances.

Rates and departures, subject to change without notice, of course, we try to reach everybody, but give us a call in advance and we can tell you the rate and departure changes.

Cancellation Policy

  • The full amount will be charged for cancellations that are within 24 hours of the tour departure.
  • A cancellation fee of 50% per person applies for cancellations made 24 to 48 hours before departure.
  • A 10% cancelation fee will be charged when the trip will be canceled more than 48 hours before departure.
  • No fees will be charged, and a full refund will be given if tours are canceled due to weather conditions, mechanical issues or any other unforeseen circumstances. We will do our best to either re-schedule tours if required or to locate another accommodating company.
  • We reserve the right to substitute vessels. Eagle Eye Adventures reserves the right to alter departure time, vessel and the length of the tour (duration) without any prior notice. Eagle Eye Adventures reserves the right to cancel the tour if there are fewer than our minimum requirement.

Gift Certificates

A fantastic birthday or holiday gift! Give an Eagle Eye Adventures gift certificate for a specific package, or a distinct dollar amount, which can be applied to any package of the receiver’s choice.

We’ll send the gift certificate to you (or the recipient) in an attractive presentation folder along with a current brochure.

Offering the Raincheck Guarantee starting our 2020 season!

While we cannot say with 100% certainty that we will find the wild animals we are seeking on each and every tour, we stand by our rain check guarantee to offer the best possible chance for viewing these incredible animals.

Eagle Eye Adventures – Raincheck Guarantee

It is our greatest hope that all of our guests enjoy the time they spend with us. We do our absolute best to deliver experiences on the water that leaves you inspired, entertained, and educated about the whales and the wildlife in our beautiful Discovery Island area.  A combination of local knowledge, working together with all other companies, experience, education, and luck allows our guests to have a great time to view wildlife. 

Eagle Eye Adventures enjoys a sightings success rate of over 95% for whale watching tours throughout the season. However, due to the inherent nature of viewing wild animals in their natural habitat, we cannot guarantee with 100% certainty that there will be whale sightings on every tour. To enhance the expected value that each of our guests deserves, we offer our lifetime, non-expiring Eagle Eye Adventures rain check Guarantee:

 Whales

If you join us on a Whale Watching Tour (6 hours) and do not see a whale, we will provide you with a rain check ticket, allowing you to join us on another tour – free of charge!

 Guests using a rain check for Whale Watching tours:

  • Are able to join tours aboard our zodiac vessels.
  • Are on a stand-by basis, dependent on Transport Canada capacity requirements and mandatory staffing levels, availability/bookings.
  • Are able to confirm seats 30 minutes prior to departure.

 No Expiry!

Our rain check tickets NEVER expire. They can be used on the same day, in the same year, or in 20 years from your original departure (Non-transferable/ No cash value). We operate tours each day providing opportunities for you to join us again, if not successful on your first trip. It is important to keep in mind that our tours are often sold out in peak season – mid-June to mid-September – which will decrease the ability to use the rain check ticket if your time is limited.

If you do not think you’ll be returning to our area it is possible to exchange your rain check for an in-house discount on gift shop items. The discount is dependent on the booking details.

If you have any questions regarding our Raincheck Guarantee, please speak to any of our team members and we will do our very best to help!

 

Miscellaneous Policies

Alcohol and Drugs

Alcohol and illegal substances are both unsafe and unwelcome.

Consumption of alcohol, drugs, and smoking are not permitted prior to or while you are engaged in an activity. Anyone consuming alcoholic beverages or who appears to be under the influence of alcohol or illegal substances prior to departure will be denied access to the vessel.

Refunds or alternates dates will not be arranged. Final decisions will be made by the Captain or the management.

Liability

Outdoors adventures are enjoyed by people of all ages. However, certain risks are involved in undertaking any outdoor activity.

We make every effort to provide you with the finest, most fun-filled trip possible. Our staff will provide a safety orientation prior, to the commencement of each voyage and it is important that you follow their directions and advice carefully.

Due to the nature of our business, all customers need to sign our waiver prior to departure.

* Fuel surcharge apply.
* booked and hold seats for deals need to be consumed, no refund when not used on booked time.
* Kids price is from 3 until 14 years.