TERMS AND CONDITIONS

HOW TO RESERVE YOUR TRIP

Reserving your adventure with Eagle Eye Adventures is simple. Just book your adventure trough our online reservation system, www.eagleeyeadventures.com.

If you’re not sure if a particular trip is right for you or you’re looking for more information, send us a quick email and we would be happy to answer your questions.

To reserve space on our tours we ask for a deposit as well as a completed reservation form, with dietary restrictions so we can take care of you in the right way. We require a deposit of 50% on all tours.

Payment can be made by Visa or MasterCard.

 

PAYMENT SCHEDULE

A deposit to reserve your space on a tour is due at time of booking. The balance of your trip cost is due at the day prior to departure. For your convenience, with your authorization, we automatically charge your credit card when the balance is due unless otherwise arranged. Payment can be made by, Visa or Mastercard, Debit Card.

 

PRICING

All tours are priced and charged in Canadian dollars.

Any foreign currency pricing is only approximate. It is your credit card company or bank who determines your exchange rate on the day your transaction takes place. Pricing is subject to change.

For all tours there is an additional 5% tax called the GST (Goods and Services Tax). Non-tour add-ons (merchandise) must be charged both 5% GST and 7% PST.

 

CANCELLATION POLICY

If you find it necessary to cancel your tour, please let us know as soon as possible. No refunds are given once tours have departed. Eagle Eye Adventures is not responsible for any additional costs that may arise in the event of a trip alteration or delay caused by circumstances beyond our control. To avoid confusion, we require written notice of cancellation, by email including a reason. The following fees will apply to cancellations and are calculated as of the date we receive your written cancellation notice, which can be sent by email only.

Tours: If you must cancel your tour, your refund is as follows:

A cancellation fee of 100% applies for cancellations made less than 24 hours in advance, or in case of no-show.

A cancellation fee of $25 per person applies for cancellations made 48 or more hours in advance.

A cancellation fee of $50 per person applies for cancellations made 48 or more hours in advance, on the grizzly bear expedition.

Conditions may apply.

We reserve the right to substitute vessels.

Eagle Eye Adventures reserves the right to cancel any trip prior to departure for any reason whatsoever, including insufficient bookings.

If we have to cancel a tour due to insufficient bookings- you may choose between an alternate trip or a full refund. We will inform participants of cancellations due to insufficient bookings no later then 60 days prior to the tour. If the alternate trip chosen is of a lower value than the originally booked then you are entitled to a refund of the difference. If the alternate tour chosen is of a higher value then you will pay the difference in price.

If a tour has to be cancelled due to circumstances beyond our control, i.e. political instability, natural disasters, labour strikes etc, there will be no refund from Spirit of the West Adventures Ltd. Please contact your travel insurance provider for details on how to start a claim. Spirit of the West Adventures Ltd. is not responsible for expenses incurred by trip participants in preparing for a cancelled trip (for example non-refundable advance purchase plane tickets, visa fees, inoculations, equipment etc. or for any additional arrangements for other travel plans associated with this tour.) Spirit of the West will make every reasonable effort to contact you as soon as it appears that a trip may be cancelled.

 

TRIP PREPARATION

Once you’ve made your choice and sent in your deposit, we’ll send you a detailed document that includes everything that you will need to prepare for your tour including an itinerary, packing list, transportation options, directions, meeting times and frequently asked questions. For international tour destinations, we include information about issues such as passports, visas, immunizations and currency exchange. All you need to bring is your passport, a sense of adventure, your clothing and personal items.

Let us know if you’re planning a birthday or anniversary trip. We’ll pack a surprise! If you have special dietary considerations, please let us know in advance and we’ll make all the accommodations necessary if you’re vegetarian, vegan or have food allergies. Please note we are not a peanut or nut free facility. On international tours availability of ingredients or restaurant kitchens outside of our control may limit the type of dietary accommodation we are able to offer.

 

MEDICAL AND RISK ACKNOWLEDGEMENT/ LIABILITY RELEASE FORMS

Each participant is required to fully fill out the medical form and liability release form. Spirit of the West Adventures Ltd. must receive forms at least 30 days prior to tour departure.

Please read and understand the liability waiver upon registration. You will be asked to sign the waiver in person on your arrival and before tour departure.

 

GUEST RESPONSIBILITY

Although no previous kayaking experience is required on our tours, as with any adventure there is always an element of risk. While our trips are not considered to be strenuous or physically demanding, and we do not require a high level of fitness, good general physical condition is necessary. If you have any physical limitations or concerns please let us know. As we are not qualified to evaluate your level of fitness we ask that you (possibly along with your doctor) determine whether or not you are able to join one of our adventures. If you have any special medical conditions, we encourage you to check with your doctor before you reserve your trip. Please also note that all of our tours take place in remote areas and evacuations can take a great deal of time and can be expensive. Persons with various disabilities are welcome on Spirit of the West tours, pending a discussion of any special needs and requirements.

You must also acknowledge that travel with Spirit of the West Adventures Ltd. requires a degree of flexibility and understanding that the trip’s route, itinerary, accommodation and modes of transport are subject to change without prior notice due to local circumstances. While traveling with Spirit of the West Adventures Ltd. you agree to accept the authority of the leader at all times. You need to be aware that group travel may involve compromise to accommodate the diverse desires and abilities of group members. We just ask that you welcome your adventure with an open mind and be able to laugh and have fun when encountering the unexpected. Spirit of the West is dedicated to providing safe, environmentally sensitive, well-organized, fun-filled adventures.

 

PASSPORTS AND VISAS

You must carry a valid passport and/or necessary documentation and have obtained the appropriate visas when travelling with Spirit of the West Adventures Ltd. Please ensure your passport is valid for 6 months beyond the duration of your trip. It is your responsibility to ensure that you are in possession of the correct visas for your travels. Spirit of the West Adventures Ltd. does not accept responsibility if you are refused entry to a country because you lack the correct documentation or the authorities deem you unsuitable for entry.

 

ACCOMMODATIONS ON TOUR

Spirit of the West Adventures Ltd. will do our best to make you comfortable and feel at home on your tour.

Canadian Tours: Keep in mind that our sea kayaking tours are a true wilderness experience that can involve camping in established and non-established sites with minimal facilities and rustic surroundings. This is all part of what we call an adventure! Tenting and lodging is generally based on double occupancy, however if you are traveling alone we do our best to provide you with your own tent or a suitable tent partner.

International Tours: Hotel portions of tours are based on double occupancy. If you prefer a single room there is an additional $100 night single supplement charge. Availability of single rooms may be limited. Single accommodation on the Mothership in Chile is not possible. All tenting is also based on double occupancy, however if you are travelling alone we do our best to provide you with your own tent or a suitable tent partner.

 

TIPPING

Gratuities are always appreciated. If you feel the guides and crew have done an exceptional job, tipping is a great way to show your appreciation. We also appreciate other expressions of thanks including cards, letters etc.

 

STORAGE OF PERSONAL AND FINANCIAL INFORMATION

Due to the nature of our services, it is necessary to collect and store a certain amount of personal and financial information. By providing us with address, personal and financial information, you consent to the storage of this information for a period of time deemed appropriate by Spirit of the West Adventures Ltd. Personal information includes, but is not limited to, your first name, last name, phone number, email address and billing address. Financial information includes, but is not limited to, your card account number, card expiration date and cardholder name.

 

PRIVACY POLICY

Spirit of the West Adventures occasionally sends out an e-newsletter and occasionally area- or activity-specific news that we think you’ll want to hear about. We will NEVER sell or share your email address with any third party company (unless it is for the purpose of coordinating trip logistics, for example booking airline tickets). You can unsubscribe at any time by emailing or clicking on the links in newsletters. For more information please feel free to call us at 1-800-307-3982 or email us at info@kayakingtours.com.

 

PHOTOGRAPHIC RELEASE

Spirit of the West Adventures Ltd, reserves the right to take photographic or film records of any of its tours. Trip members should be aware that Spirit of the West Adventures Ltd. may use these photos or film for promotional and or commercial purposes without remuneration to the trip participants.